If you love to take initiative with customer issues and want to own the customer experience, then this is the role for you.
We are looking for serious and reliable Customer/Technical Support Specialists to walk our customers through the process of achieving their goals with our software, whether their problem relates to a user error, a bug, or something else entirely.
One specialist need to be Spanish-speaking while the other should be great in English. But both specialists must be able to work full time in US hours (starting 2pm EDT or 11am PST).
As a Customer/Technical Support Specialist, you will act as a trusted advisor to Time Doctor’s customers by enabling them to use our products to achieve their business objectives. You’ll partner with customers to develop and execute success plans: organizational, programmatic, and technical strategies to meet their business objectives and stakeholder goals. You will work with customers to remove organizational and technical barriers and identify opportunities to help customers expand their use of our products. You will also act as a customer advocate for product features and requirements. You will work across customer-facing teams to ensure that a customer’s experience with Time Doctor exceeds their expectations.
This is a full-time role for a Customer/ Technical Support Specialist and it’s a completely virtual/telecommute position that will allow you to work from home.
Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.
We’re a diverse global team of over 100 people working 100% remotely in over 30 different countries. We’re looking for an innovative Customer/Technical Support Specialist ready to help us modernize remote work. Learn more about us here - https://www.timedoctor.com/about-us.html