About the Role:
As a Customer Success Manager (CSM), you will manage our mid market (Tier 2) group of Enterprise accounts in the EMEA region and work to gain the trust and long term partnership of Time Doctor clients. So it is highly preferred that you're able to work on European hours.
You will aim to provide comforting coverage to a wide book of business through prioritization and utilizing automation. You will thrive in a fast paced environment as you guide your clients through initial onboarding and setup to ongoing feature updates and health check-ins. The primary focus of the CSM is the adoption, growth and retention of our mid market clients while aiming to boost them into a Tier 1 account.
Required Skills & Experience
This is a full-time, 100% remote position that will allow you to work from anywhere.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
To apply, please click on the APPLY TO POSITION button below.
Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.
We’re a diverse global team of over 100 people working 100% remotely in over 30 different countries. We’re looking for innovative team members ready to help us modernize remote work. Learn more about us here - https://www.timedoctor.com/about-us.html